How can we help?

Explore the knowledge base

Frequently Asked Questions and Answers

You can use the contact form on our website or the bottom right chat online. Your message will come directly to our mailbox or you chat with us via WhatsApp/skype online.

Yes, we do. We offer remote technical support for BMW, Mercedes, Audi, Porsche, and Land Rover, especially on the dealer’s online technical coding and programming support.

Yes, most of our OEM original tools in stock with the same day delivery upon payment received. and most OEM retrofit spare parts will be delivered in 48hours. 

Yes we do, depends on the projects we offer online / offline technical training for our customers.

Yes, we do. We do our best to fix issues quickly, as this benefits all the customers, so the best option is to contact us first and ask for help. But if our tools cannot be used for your car service and you don’t have time or don’t want to wait for us to fix it, you can open a refund request via email.

We do not offer money-back, as there is no such functionality on the OEM dealer diagnostic tools for BMW, Mercedes, Audi, Porsche, and Land Rover. However, we have some demo license on-demand test drives for you to test our tools’ features before purchasing full functions, like the JLR engineering tool. SmartBimmer, SmartPCM, and SmartBenz projects.

Still have a question?

Please contact us for more information.

Get in touch